Malaga 27/11/2024
Kära herrar och damer:
Jag vill härmed uttrycka mitt missnöje med den produkt jag nyligen köpte, en Rowenta Silence Confort-värmare, och den service jag fick från er.
När jag fick värmaren upptäckte jag att den var trasig och inte fungerade som den skulle. Detta var ett bevis på att minimiåtgärder inte hade vidtagits för att kontrollera att produkten var i gott skick och lämplig att använda innan den skickades. Det är oacceptabelt att en kund får en felaktig vara från leveranstillfället, särskilt när man förväntar sig kvalitet och professionalism från ert företag.
I den här situationen var jag tvungen att ta produkten direkt till den tekniska tjänsten, där de bekräftade att värmaren hade flera problem, bland annat ett skadat värmeelement och andra delar som måste bytas ut. Lyckligtvis vill jag påpeka att serviceteknikern tog tillfället i akt och agerade med stor professionalism, reparerade värmaren effektivt och lämnade apparaten i perfekt skick. Tack vare deras ingripande har jag äntligen kunnat njuta av produkten som jag förväntade mig från början.
Detta förtar dock inte min besvikelse över er inledande brist på engagemang när ni inte såg till att produkten kontrollerades före leverans. Jag anser att det minsta ett företag bör garantera är att kontrollera beställningar i förväg och se till att de uppfyller de nödvändiga villkoren för prestanda och kvalitet. Detta förbiseende återspeglar enligt min mening en bristande uppmärksamhet på kundernas upplevelse.
Med vänliga hälsningar
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